ORLANDO, FL (June 2, 2005) - Eagle Creek Golf Club in South Orlando has named Jim Niermeyer as Employee Of The Year for 2004-05. Niermeyer, Outside Services Manager at the Ron Garl/Howard Swan-designed golf course, is the first such honoree for Eagle Creek, which opened in March 2004.
Niermeyer was a member of the meet-and-greet cart attendant's team at Eagle Creek when it opened last year. He has since been promoted to a supervisory role for all employees who work outside the clubhouse, from cart attendants to starters to player assistance personnel.
"From day one we have stressed customer service to all of our team members, and Jim Niermeyer has delivered that consistently," said Eagle Creek General Manager Gary Piotrowski. "Jim grasped the importance of customer service and how that can separate us from the pack. We are thrilled to have Jim as a valuable member of our team."
Niermeyer echoes Piotrowski's comments on the value of service.
"Consistent customer service is absolutely imperative," said Niermeyer, who retired from the Missouri Highway Patrol in 2000 and moved to Florida. "With all the golf courses around here, it's the one thing that can influence a guest to come back - customer service. If we make the customers feel special, that is what they remember."
Niermeyer realizes that customer service is especially important in his position.
"The outside staff employees are the first ones the golfers see and the last ones they see," said Niermeyer, a 60-year-old father of four and grandfather to six. "We can set the tone for the whole experience at the golf course.
"From my first day on the job, customer service has been stressed here at Eagle Creek, and it continues to be the dominant topic at our staff meetings."
Eagle Creek has always placed special emphasis on tournament service, with its Five Star Tournament Service program, created by PGA Professional Tony Crawford and his staff.
"Tournaments and events are a big part of our business," said Crawford. "We want to deliver a product so impressive and consistent that the groups will return year after year."
Eagle Creek is a fascinating Ron Garl/Howard Swan design located on Narcoossee Road just southwest of prestigious Lake Nona. The 7,198-yard, par-73 layout is a strategically demanding yet very playable golf course, featuring ample landing areas and challenging green complexes. Swan's European background is apparent in the course's bunkering, as many of the 90 sand bunkers are revetted, creating challenging recovery shots.
Eagle Creek's location, just 12 minutes from the Orlando International Airport, makes it a natural site for group outings and convention golfers. It is destined to become a favorite of the locals as well.
The golf course is "Distinctive Orlando Golf With A European Flair." It is designed to blend unobtrusively with the homes in the master-planned Eagle Creek Golf Community. Homebuyers have the option of choosing from different communities that make up Eagle Creek. In addition, there will be a community park and recreation center for residents.
For more information about Eagle Creek Golf Club, or to schedule a tee time please call (407) 273-GOLF or visit the club's Web site at www.eaglecreekgolf.info.