The Pines Golf Club at Marana Review


November 28th, 2009 06:41

Reviewer

First Name Daniel
Last Name Verdugo
Handicap 14

Course Review and Comments

Worst customer service I have experienced in any golf course. Not recommended. They overbook, and there is absolutely no course management.

Ratings

Date course was played Friday 27th of November 2009
Price paid for golf 45
Price comments
Course Design Rating
Course Design Comments
Course Greens/Fairways Condition Rating
Course Greens/Fairways Condition Comments
Course Service Rating
Course Service Comments This is from their survey: What can we improve, and this is what I said: Don't overbook! I experienced the worst customer service ever on a golf course and let me explain why. We waited 56 minutes for our scheduled tee time, of course with this said, we did not finish 18 holes, we were not even close. We waited between 10-15 minutes on every hole, talk about slow play. Also, the Marshall was never seen on the course helping with the movement of the players. In addition, the course does not have consistant yardage markers, which in turn slows the play down for everyone. We were only given a rain check for 9 holes, and only after having to explain our miserable playing experience. We did not sign up to play 9 holes and then 9 holes later in the month! On a side note, this is the first golf course that charges for range balls for warm up before play, ridiculous.My rate of the whole experience is 0-1, 5 being the best. To top it off, there was no apology, no reimbursement, no future courtesy play. Let me put it this way, in your their own words their goal is to "provide excellent customer service and a wonderful golfing experience".... not even close. In customer service, especially when you provide a service and not a product, there are many ways of "making it up" for the customer, in yesterday's experience, absolutely nothing was done other than a petty rain check for 9 holes. Not recommended.
Course Facilities Rating
Course Facilities Comments
Course Overall Rating
Play Again No
Recommend No

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