Sequoyah National Golf Club Review


May 16th, 2012 10:18

Reviewer

First Name Aaron
Last Name S
Handicap 15

Course Review and Comments

I had a rather unpleasant experience at Sequoyah which involved the course's general manager. I was upset enough to write him the following letter:

Dear Mr. O--

My name is Aaron S--- and I was at Sequoyah this morning, driving balls at the range, putting, and chipping. Near the end of my 3 hours of practice you approached me, telling me, basically that I had been there too long and that your practice facilities weren't open for someone to spend a morning practicing his golf game. I believe you said it was just for players who needed a warm up before they went out on the course. You charged that I'd hit a few hundred balls and was likely only developing or exacerbating bad golf habits. I'm a little bewildered as to why you came to me with all of this. The range was more or less empty for the entire morning so it was not as though I was hogging a spot another golfer wanted. Perhaps 50 balls into my practice session, some guy took my spot and my range balls. He was nice about it, the cashier was also, and I was given another boot of balls as there were no other ones set out at the time. Moreover, I paid for a bucket of balls and stayed until I hit all those balls. I've been to Sequoyah once before, and I was surprised today at just how many balls were in that little Calloway mini golf bag. It was over stuffed, but it's not the fault of mine that it was loaded such. Additionally, I was not merely hitting, as you put it a few hundred balls. I spent at least an hour putting, and I explained to the golf cart attendant and the cashier that I was there to practice, practice putting and practice hitting off elevation.

I am a fit man, having just completed 600 plus miles of the Appalachian Trail since September, and I am quite able to spend 3 or 4 hours practicing golf! It's not rock climbing, and I know how to pace myself. Maybe you didn't notice all of what I was doing. Furthermore, I recently lost my mother and inherited a rather large sum of money, an inheritance that allows me to work only part time and allows me to play a lot of golf. I expected to spend a solid sum playing golf at Sequoyah, but now I'm not so sure I want to return to your golf course. I've worked at Smoky Mountain Country Club, I worked with Jeremy Boone at SMCC, and I worked hard to make every customer feel that he or she was welcomed. I didn't do it out of the goodness of my heart; I did so because I wanted Smokey Mountain to build up a large customer base. I worked at another golf course in Florida, and I worked at 2 ski resorts in Vermont. "We want you back," was the motto at Smugglers Notch Ski Resort. Perhaps a bit corny, but it did effectively make a point, a point that I think you need to learn. Golf courses and ski resorts struggle to break even, and I'm sure Sequoyah is no exception. You build a strong customer base by getting people hooked to your products and services. I was quite delighted with Sequoyah's practice facilities, with the generous amount of practice balls, with your putting green, and with the practice hole and chipping area, and I was looking forward to playing a round at your course. It looks quite lovely and your website is an outstanding advertisement for your course.

As I alluded to before, I am not one who is destitute. I'm not one who isn't generous with my friends and fellow golf lovers; I am not one who isn't willing to treat such friends to a round of golf every other week; I am not one whose golf game is so stellar that I won't pay for lessons, but i'm not one who will spend my money at a place that belittles me, and I feel that you did just that to me today.

If you don't want a person to spend 3 hours at your driving range, that's fine, but don't give him a mini Calloway golf bag that's half way filled with golf balls and expect him not to hit all of the balls which he was given. I find your rather rude encounter with me all the more bewildering as your practice facilities were so vacant today. I don't think you should treat people with the kind of disrespect that you displayed with me today. It's not only morally wrong; it's also just bad business. I will say that, besides the encounter I had with you, every other employee who I have encountered at Sequoyah has been quite polite. Perhaps you were just having a bad day.

Sincerely,
Aaron S---

Ratings

Date course was played Wednesday 16th of May 2012
Price paid for golf 20
Price comments $20
Course Design Rating
Course Design Comments
Course Greens/Fairways Condition Rating
Course Greens/Fairways Condition Comments
Course Service Rating
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Course Facilities Rating
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Course Overall Rating
Play Again No
Recommend No

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